so how do we get software that is praiseworthy, excellent, desirable and super?
relating to why is our software so lousy, suboptimal, dreadful and wack?
ctrl-v
being led by users is a nice idea but if they aren't that technically minded they need more pushing along from ICT
split software maintenance and issue resolution functions from development
treat ICT with the resource and respect (?) that other functions get that manage and develop key assets or parts of the council e.g. finance, property management, organisational development
how to break this cycle of having crap software? Low revenue monthly products.
Cloud hosted SAAS with low barrier to implementation, with open docs and config So easy and nice to use people suddenly find the ability to change their haggard procedures that were mandatory a few minutes ago
Because something newer and shiny is hereSuppliers pls: Open up documentation
it doesn't need to be behind a login, nobody wants to steal itSuppliers pls: have Actual useful full documentation not pdf's with smiling women on laptops Who the fuck is smiling when they use this bogus software
Look at the docs you get with normal software, we want that.
openness will help us make better decisions based on facts not sales pitches. and enable a bit of competition between suppliers. which I guess is why they don't want to do it.Govt pls: force suppliers to do the documentation thing
Enforce interoperability
There is no one size fits all playbook or whatever for digital transformation or data use
But there is a method?- Focus on your decision making ability
- Decision points, area of influence, regularity
- This informs your design and focus
- Live within your means resource wise
- Adjust
Grow people over growing tech
They are more adaptable, happy people are less hassle to maintain than bad software
Look to shrink your digital footprint and expand what people can do
Means developing more generic tools that meet a process pattern than a literal process, with customisation in mind
Not service patterns but more basic?
Does the democratisation of AI make it easier to design in this abstracted way
Where a computer can handle more general vague tasks that were previously out of reach
Eg I as a novice can create something that does OCR with the help of AI for design and code. this would have taken foreverrrr in the olden daysrecruitment - fixed grading structure means the only way to progress is more management
good people can only earn more money by managing and more time is spent on the admin of managing people not on skilled work
skilled people unlikely to want to hang on low wage
we need more flexibility to hire, retain and reward
because the big picture, digital as your entire experience or ecosystem type leadership needs the sort of skill you can't capture in a framework.
you'll know it when you see it.